Silverline Tours Terms and Conditions

All reservations are booked prior to the departure time and date. All tours are subject to the weather conditions, river/canal conditions and passenger numbers. Where it is deemed necessary by Silverline Tours or the Skipper, the Skipper reserves the right to alter bookings without prior notice.

Cancellations will be accepted via email up to 48 hours prior to departure. No refunds for no shows or late arrivals.

Passengers must arrive at the departure point fifteen minutes before their departure time. Failure to arrive on time may result in a refusal to board the vessel. Departure times will not be delayed due to the late arrival of passengers. No refunds will be issued for cancellations of bookings resulting out of the late arrival of passengers.

It is the sole responsibility of each passenger to take care of their personal belongings while aboard. Silverline Tours takes or has no responsibility for any loss or damage to any personal belongings of passengers during the tour. 

Passengers must follow all instructions given by the crew, captain, or staff. Life jackets are provided and must be worn when instructed to do so. Passengers may be liable for the cost of any damaged or non-emergency activated life jackets.Guests are expected to behave in a way that does not endanger themselves, others, or the vessel. Intoxicated passengers may be refused boarding. Children must be accompanied by a responsible adult at all times. This adult is responsible for the behaviour, conduct and safety of the child throughout the entire boat trip.